Refund policy
Return & Refund Policy
At Boss Lady’s Virgin Hair, we take pride in providing premium-quality virgin hair and want you to feel confident with every purchase. Due to the nature of our products and for hygiene and quality-control purposes, please carefully review our return and refund policy before placing your order.
Returns & Exchanges
We accept eligible return or exchange requests within 7 days of delivery.
To be eligible, hair must be:
- Unworn, uninstalled, and unused
- Unwashed and uncolored
- Uncut and chemically unprocessed
- Free from alterations of any kind
- In its original packaging with all tags, bands, lace, and packaging intact
Hair that has been installed, worn, washed, brushed out, combed through excessively, cut, colored, bleached, chemically processed, or otherwise altered cannot be returned or exchanged.
For wigs, closures, and frontals, the lace must remain completely uncut and unaltered.
Customized Wigs & Custom Orders
All customized wigs, custom-colored units, altered units, and special-order products are FINAL SALE and are not eligible for returns, refunds, or exchanges.
613 Hair
Because 613 blonde hair may be purchased for additional coloring or customization, it must remain in its original, unaltered condition to qualify for an approved return or exchange. Once the hair has been toned, dyed, bleached, washed, installed, or otherwise altered, it is considered final sale.
Sale & Promotional Items
Items marked Final Sale, clearance items, and certain promotional purchases are not eligible for returns or refunds.
Damaged or Incorrect Orders
Please inspect your order immediately after delivery.
If you receive an incorrect, defective, or damaged item, contact us within 48 hours of delivery with your order number and clear photos or videos showing the issue.
Please do not install, wash, color, cut, or alter the hair if you believe there is an issue. Altering or installing the product before contacting us may make the item ineligible for replacement or return.
If the error is ours, we will work with you to make it right.
Refunds
Once an approved return is received, it will be inspected to ensure it meets our return requirements.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days after approval for your financial institution to process and post the refund.
Original shipping charges are non-refundable unless the return is due to an error made by Boss Lady’s Virgin Hair.
Return Shipping
Customers are responsible for return shipping costs unless the product received was incorrect or confirmed defective.
We strongly recommend using a trackable shipping service. Boss Lady’s Virgin Hair is not responsible for returned packages that are lost or damaged in transit.
Do not send a return without receiving return authorization first.
Order Cancellations
Orders may only be canceled before processing has begun. Once an order has entered processing, customization, or fulfillment, cancellation cannot be guaranteed.
Customized orders cannot be canceled once customization has started.
How to Request a Return or Exchange
To request a return or exchange, please contact Boss Lady’s Virgin Hair Customer Support with:
- Your full name
- Order number
- Reason for the return or exchange
- Photos of the product, if applicable
Please wait for approval and return instructions before shipping any product back.
Important
By completing a purchase with Boss Lady’s Virgin Hair, you acknowledge that you have reviewed and agreed to this Return & Refund Policy.
We reserve the right to deny returns or exchanges that do not meet the requirements stated above.
Boss Lady’s Virgin Hair
Luxury Hair. Boss Lady Confidence.