Shipping policy

Shipping Policy

Thank you for shopping with Boss Lady’s Virgin Hair. We are committed to carefully preparing and shipping your order so your luxury hair arrives safely and beautifully.

Please review our Shipping Policy before completing your purchase.

Order Processing

All orders are processed before shipment.

Standard Orders: Please allow 5-10 business days for processing.

Customized Wigs & Custom Orders: Please allow approximately 10-15 business days for processing, depending on the customization requested.

Processing time does not include weekends or holidays.

Please note that processing time and shipping time are separate. Selecting expedited shipping does not shorten the time required to prepare or customize your order.

Shipping & Delivery

Once processing is complete, your order will be shipped using the shipping method selected at checkout.

Estimated delivery times will depend on your location, shipping carrier, and shipping method.

Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, high-volume periods, or other circumstances outside of our control.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation containing your tracking information.

Please allow up to 24–48 hours for tracking information to update after your shipping label has been created.

Customers are responsible for monitoring their tracking information and ensuring someone is available to receive the package when necessary.

Shipping Address

Please carefully review your shipping address before submitting your order.

Boss Lady’s Virgin Hair is not responsible for delays or delivery issues caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible.

Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.

Lost or Stolen Packages

Once a package has been marked Delivered by the shipping carrier, please check your mailbox, front porch, surrounding property, household members, neighbors, or building management before reporting the package missing.

If you believe your package has been lost or incorrectly delivered, please contact the shipping carrier and Boss Lady’s Virgin Hair Customer Support as soon as possible.

We will assist with available tracking information and any applicable carrier claim process.

Boss Lady’s Virgin Hair cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier unless otherwise required by applicable law.

Damaged Packages

If your package arrives visibly damaged, please photograph the package before opening it.

If the hair or other products inside are damaged, contact us within 48 hours of delivery and provide:

  • Your full name
  • Order number
  • Photos of the shipping package
  • Photos or video showing the damaged product

Please do not install, wash, cut, color, bleach, or otherwise alter the hair before contacting us about a damaged or incorrect order.

Incorrect Orders

If you receive an incorrect item, please contact us within 48 hours of delivery.

Do not install or alter the product.

Once we confirm that an incorrect item was sent, we will provide instructions for resolving the issue.

Returned-to-Sender Packages

Orders may be returned to us because of an incorrect or incomplete address, unsuccessful delivery attempts, or failure to claim the package.

If your package is returned to Boss Lady’s Virgin Hair, additional shipping charges may apply before the order can be shipped again.

Shipping Delays

While we work hard to ensure orders are shipped promptly, Boss Lady’s Virgin Hair cannot control delays caused by shipping carriers, weather, natural disasters, holidays, transportation disruptions, or other circumstances outside our reasonable control.

We appreciate your patience if an unexpected carrier delay occurs.

Holiday & High-Volume Periods

Processing and shipping may take longer during holidays, sales, product launches, promotional events, or periods of unusually high order volume.

We recommend ordering early if you need your hair for a specific event, appointment, vacation, birthday, or other special occasion.

Order Cancellations

Please review your order carefully before completing your purchase.

Orders cannot be guaranteed for cancellation once processing has begun.

Customized wigs and custom orders cannot be canceled once customization or production has started.

Please see our Return & Refund Policy for additional information regarding returns, exchanges, and refunds.

Contact Us

If you have questions regarding the shipment of your order, please contact Boss Lady’s Virgin Hair Customer Support and include:

  • Your full name
  • Order number
  • Email address used to place the order
  • Description of your concern

We will be happy to assist you.

Boss Lady’s Virgin Hair
Luxury Hair. Boss Lady Confidence.

Effective Date: September 28, 2026